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Deactivate Lost or Stolen Pioneer ID Cards ImmediatelyÌý.

You may also contact the ID Office by email at pcard@du.edu or via phone at 303-871-4545 to report your card lost or stolen.

In order to obtain a replacement ID card, you may visit our building, Driscoll Commons, during our business hours. Please bring a driver's license or passport with you, or if your ID is damaged, please bring the damaged card with you.

If you cannot access campus during our business hours, we can mail you a replacement card. If you would like us to do so, please email us at pcard@du.edu with your full name, mailing address, DU ID number, and date of birth. Mailings take 2-3 business days to process and up to two weeks for delivery.

The Replacement Fee is $30.00 for a lost card. The fee may be waived entirely if you present a valid police report detailing the theft of your card. Damaged cards are $15.00 to replace but you must present the damaged card to us. Payment can only be made by cash, check, or with your Flex Account. The Pioneer ID Office is unable to accept credit or debit cards.

Notes

The very first ID Card you receive ever, is the only free ID Card.Ìý

You may remove the "Pioneer Card" label at any time upon request.Ìý

You ID Card photo can be changed upon request.Ìý